Frequently Ask Questions
What services do
you offer?
Provides aquarium cleaning, aquascaping, aquarium relocation services, and sell a variety of aquarium supplies and fish.
Do you provide advice on setting up an aquarium?
Yes,
our knowledgeable staff can help you with setup, stocking, and maintenance advice you need.
How can I contact you?
You can reach us via phone, email, or through our website’s contact form
social media platforms e.g. FB, Insta & Tiktok.
How often should I clean
my aquarium?
It depends on the size of your aquarium and the number of fish. Generally, we recommend a thorough cleaning every 2-4 weeks.
What does your cleaning service include?
Our cleaning service includes algae removal, substrate vacuuming, water changes, filter maintenance, and overall inspection of the tank.
Will my fish be safe during relocation?
Yes, we use specialized containers to ensure your fish are safe and comfortable during transport.
we assure that.
Do you offer relocation services for large aquariums?
Yes,
we have the equipment and expertise to relocate aquariums of all sizes.
Do you offer any warranties on your products?
Yes,
we offer warranties on various products. Please inquire at the shop or check the product details
What does your cleaning service include?
We have a return policy for faulty items, but live fish returns are subject to our health guarantee policy. Please check our website for details.
Are you licensed and insured?
Yes,
we are fully licensed and insured to provide aquarium services professionally and effectively.
Can I clean my aquarium myself?
Yes,
but it’s important to use the right tools and techniques to avoid harming your fish or disrupting the ecosystem.
What types of fish do
you sell?
We offer a wide variety of freshwater and saltwater fish, invertebrates, and plants.
e.g. clown fishes, tetras, anemones.
