FAQ
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What services do you offer?
We provide aquarium cleaning, aquascaping, aquarium relocation services, and sell a variety of aquarium supplies and fish.
How can I contact you?
You can reach us via phone, email, or through our website’s contact form
How often should I clean my aquarium?
It depends on the size of your aquarium and the number of fish. Generally, we recommend a thorough cleaning every 2-4 weeks.
What does your cleaning service include?
Our cleaning service includes algae removal, substrate vacuuming, water changes, filter maintenance, and overall inspection of the tank.
Will my fish be safe during relocation?
Yes, we use specialized containers to ensure your fish are safe and comfortable during transport.
Do you offer relocation services for large aquariums?
Yes, we have the equipment and expertise to relocate aquariums of all sizes.
Do you offer any warranties on your products?
Yes, we offer warranties on various products. Please inquire at the shop or check the product details.
Do you provide advice on setting up an aquarium?
Yes, our knowledgeable staff can help you with setup, stocking, and maintenance advice.
Can I return fish or supplies if I’m not satisfied?
We have a return policy for faulty items, but live fish returns are subject to our health guarantee policy. Please check our website for details.
Are you licensed and insured?
Yes, we are fully licensed and insured to provide aquarium services.
Can I clean my aquarium myself?
Yes, but it’s important to use the right tools and techniques to avoid harming your fish or disrupting the ecosystem.
How do you handle aquarium relocation?
We carefully transport your aquarium by draining water, securing decorations and equipment, and safely moving the tank to the new location. We then set it up and refill it with water.
What types of fish do you sell?
We offer a wide variety of freshwater and saltwater fish, invertebrates, and plants.